RETURN POLICY INFORMATION
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 60 days from the invoice date.
We are proud of the fact that:
We do not charge a restocking fee.
We do not require you to contact us beforehand, nor do we require you to get a “return authorization” from us.
You have up to 30 days from the invoice date to return merchandise.
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.
Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the donation. If you donated for your order with a check/money order, we can issue a refund in the form of a company check 30 days after your invoice date – although you are welcome to make a return anytime within the 60 day period.
Returns may be shipped through USPS, UPS, or FedEx to the following address:
PO BOX 32761
Kansas City, MO USA
If you have any additional questions or concerns please contact our Returns Department at (816)-301-4702 or you may e-mail us at
All shipping charges become the sole responsibility of the client, unless it is the error of Naturals Herbs. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
We are not able to honor requests for product exchanges and store credits.
Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
We do not accept returns on products that have been mixed or blended together with other ingredients. This contaminates the raw product(s) leaving us unable to assess them in the original condition in which they were received. If you are donationg for bulk ingredients in order to create formulations, please inspect raw materials carefully before combining. We would recommend performing a small test batch with a specific ingredient if you have any questions or concerns about its possible performance in your recipe.
We do not accept returns of opened 8oz and 16oz essential oils. The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a return.
Naturals Herbs only ships to final destinations located in the USA and Canada. If you are using a freight forwarder to ship overseas or to Mexico, you (or the freight forwarder that you so designate) become the exporter of the goods. Naturals Herbs will not be responsible for damage or loss that occurs to goods after they are received and shipped by the freight forwarder. This means that Naturals Herbs will not be able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, nor will we be able to address any issues with quality concerns once the package has left the country.
Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.
DISCREPANCIES AND SHORTAGES
If your order is received with any notable shortcomings, please contact customer service immediately.
All discrepancies, shortages, broken merchandise and any requests for returns must be made within 60 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 60 days of the invoice date.
NATURALS HERBS UNINCORPORATED ASSOCIATION IS A NON FOR PROFIT ENTITY OPERATING IN TRUST FOR THE SOLE PURPOSE OF UPLIFTING FALLEN HUMANITY & THE REGENERATION OF HEALTH. ANY MONIES GIVEN TO NATURALS HERBS IS CONSIDERED TO BE FOR DONATION PURPOSES. WE USE FUNDS GIVEN TO CONTINUE UPLIFTING FALLEN HUMANITY.
LEGAL NOTICE AND WARNING FEDERAL LAW PROVIDES THAT IT IS A CRIME TO VIOLATE THE RIGHTS OF A PERSON UNDER THE COLOR-OF-LAW. YOU CAN BE ARRESTED FOR THIS CRIME AND YOU CAN ALSO BE HELD PERSONALLY LIABLE FOR CIVIL DAMAGES. ATTEMPTING TO CAUSE A PERSON TO DO SOMETHING BY TELLING THAT PERSON THAT SUCH ACTION IS REQUIRED BY LAW, WHEN IT IS NOT REQUIRED BY LAW MAY BE A FELONY.